Your ASOMobile subscription (the automatic monthly renewal of your plan) is processed through Paddle, our third-party payment provider. All billing, invoices, and subscription changes are handled on Paddle's side, so cancelling means switching off auto-renewal there. Your plan stays active until the end of the period you have already paid for.
You can cancel in one of three ways.
1. From the Billing section in your account
Click your profile icon in the top right corner and select "Billing" from the menu.
You will be taken to the Paddle customer portal. Enter the email address linked to your ASOMobile account and click "Sign in".
A secure sign-in link will be emailed to you. Open it to access your billing details.
Select your active subscription and click "Cancel Subscription".
2. From the Pricing page
Open the Pricing page by clicking your plan name in the top right corner.
Under the end date of your paid period, click "Cancel Subscription".
3. From the confirmation email Paddle sent you
Open the inbox for the email address registered in your ASOMobile account.
Find the payment confirmation email sent by Paddle after your subscription started.
Click "Cancel Subscription" in that email.
After cancelling, you will receive a confirmation from Paddle and your plan will not renew for the next period. You keep full access until your current paid period ends.
If you have any questions, reach out to us in the support chat in the bottom right corner and we will help you out.