From the menu, select the Feedback section, the Response Templates tool.

As an option, you can access the Response Templates page from the Reply to Reviews tool.

To create a template, click on the "+ Create" button and select "Create Template".

Enter a title and text for the template. Only you will see the name.

After you create a template, you will see it listed.

You can edit the template ("pencil" icon) and delete the template ("recycle bin" icon).

You can also save the response to reviews in templates.

To save the response templates, go to the Reply to Reviews page and select the review with the response you want. Click "Save reply as the template".

Enter the name and click "Create Template".

To create a folder, click on the "+ Create" button and select "Create folder".

Enter a name for the folder and click the "Create folder" button.

After creating a folder, you will see it in the list. Templates that do not have a folder assigned will be found in the Other Templates folder.

You can now add a new template here by clicking on the +.

Also, when creating a new template, you can assign a folder to it.

If you want to assign a folder to an already created template, click on the name of the template and then "pencil" next to the template.

Then select a folder and save your changes.

You can edit the folder (change the name) by clicking on the "pencil" icon. To delete a folder, you must click on the "recycle bin".

The templates will NOT be deleted from the folder, but will be moved to the "Other templates" folder.

For a quick response to a review using a template, go to the Reply to Reviews page in the Reviews section.

Select a review and click on the "Reply" button.

You can select one of the templates, which is in your quick access, and click on it - the text will be immediately displayed in the input field.

If you do not see the required template in quick access, click on the "Select template" button.

Here you will see the entire list of folders and templates.

Use the search to find the template you want quickly. Click on the template you need so that the template text appears in the input field.

Click on the "Manage Templates" button to go to the templates page quickly.

Use response templates communicate with your users quickly with ASOMobile 💙